How to upload logs？

By analysing the log files you upload, our technical support will find out the problems occurred during the connection process.

Please contact our customer service first, then upload log files.

What does a log file contain?

Log files don’t contain any private information. It contains:

Log files don’t contain:

All the log files are encrypted and transmitted to the server. Only senior engineers are authorized to read them.

Android LetsVPN

Please follow the instructions presented on the gif. After you click “upload”, please wait until you see “The log file is successfully uploaded”.

iOS LetsVPN

Please look at the picture below, click it in the menu bar, when you saw the icon “√” that means log has been uploaded successfully.

PC LetsVPN

Please follow the instructions presented on the gif. Open LetsVPN, press the button next to “x” (close), you will see “upload logs”.

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